Telecom Support Overview

• Select an action on this page to begin reporting a telephone related issue to OIT. Please direct website related feedback to alex.agle@oit.gatech.edu.

• If you need access as a Telephone Coordinator (TCO), click here.

• Telephone Coordinators: If you do not know your Telephone Billing Number, please contact Kat Vineyard 404-894-5267 to discuss your billing information.

• Telephone Coordinators: View your bills here.

• End Users: If you do not know your Telephone Coordinator, please contact Amanda Grihm at 404-385-1005 to get their contact information.

• Everyone: You may check the status of a previous request by entering your GT Account and clicking the View Previous Requests button.
  GT Account Username

Action	Issue Type	Example Issues	FY12 Cost	Business Days of Turnaround Time	Who May Report
(TCO Login Required)	Repairs to Currently Established Telephone Service	No Dial Tone Voice Mail Issues Can't Hear Other Party Other Party Can't Hear Me Line Is Noisy Feature Not Working Telephone Set Broken Cannot Be Called Cannot Call Out Dropped Calls	No Charge (Unless intentional damage is found)	Two	Telephone Coordinators End Users
(TCO Login Required)	Disconnect Service	N/A	No Charge	Seven	Telephone Coordinators
(TCO Login Required)	Change Service Features	Reset Voice Mail Passcode Add or Remove Voice Mail Change Caller ID Change Dialing Template Change Phone Number Change Dialing Capability / NCOS	No Work Order Charge No Labor Charge $16.98 per Order Free Voice Mail Passcode Resets	Two	Telephone Coordinators
(TCO Login Required)	Move, Add, Change Requests	Projects Add A New Line Add A Line To A Phone Move A Line Change Analog Line To Digital Line Change Digital To Analog Line	FY 2013 Analog Yearly Line Charge: $254.40 Digital Yearly Line Charge: $322.80 Emergency Yearly Line Charge: $178.69 VOIP Yearly Line Charge: $322.80 Softphone Yearly Charge: $99.02 ACD Agent Yearly Charge: $823.57 MADN Yearly Charge: $60.65 Audio Conferencing Port Yearly Charge: $36.25 Long Distance Flat Rate Yearly Charge: $18.87 Toll Free Long Distance Per Minute Charge: $0.04 $26.99 Service (Work Order) Charge (up to 10 items) $44.82 Labor Fee Per Move/Add/Change $16.98 Voice Mail Activation Fee For New Line $16.98 Feature Change Fee (per change request, per line not per feature) Monthly Network Access Surcharge: Additional	Seven	Telephone Coordinators
(TCO Login Required)	Telephone Billing Questions	Telephone Bill Question Incorrect Charges	No Charge	One	Telephone Coordinators Billing Contacts End Users
(TCO Login Required)	General Telephone Questions	Phone Setup Feature Usage Dialing Instructions Voice Mail Services and Prices Training	No Charge	One	Telephone Coordinators End Users